FAQ

Our POEDAGAR collection pairs quartz analog movement with distinctive dial colours and considered proportions. Each product page describes the specific case, dial and strap design.

Compare the case dimensions on the product page with a watch you enjoy wearing. Petite cases make a lighter visual impression; larger cases create a more prominent silhouette.

Keep your watch dry. Do not swim, shower or bathe with it. Avoid perfumes and cleaning products, wipe with a soft dry cloth, and store in a dry place.

We prepare orders within 2–4 business days before dispatch. This processing period is additional to shipping transit.

Standard Shipping is FREE, with estimated transit of 12–20 business days after dispatch. Express Shipping costs US$14.90, with estimated transit of 7–15 business days after dispatch. Weekends and public holidays are excluded. Delivery estimates are not guaranteed dates.

We serve supported checkout destinations across Europe, the United Kingdom, Switzerland, Norway, Iceland, Andorra, Monaco, Serbia, Brazil, the United States, Canada, Australia, New Zealand, Singapore, South Korea and Japan. Checkout confirms availability and collected charges.

Shipment updates and available tracking are sent to the email used for your order. The first carrier scan may take time to appear. Orders may arrive in separate parcels.

You may request a return within 30 calendar days of delivery. Email sac@valsensorf.com with your order number before sending anything back. Our voluntary return program asks that items be unused and complete; mandatory consumer rights remain protected. See our Return & Refund Policy for full conditions.

Email us with your order number, a description and available photographs. We will investigate and arrange an appropriate remedy. We cover appropriate return costs for defective or incorrect goods.

Email sac@valsensorf.com. Our support hours are Monday–Friday, 9:00 AM–5:00 PM ET. For order assistance, include your order number and checkout email.